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Terms & Conditions

1. Making your purchase

In using our website (www.amazingbathroomsuuplies.co.uk) you confirm that you are over 18 years of age and legally capable of entering into binding contracts, you are a resident in the UK and you are accessing our site from the UK. We will treat every order for goods as an offer by you to purchase the goods subject to these terms and conditions.

2. How and when the contract is formed

Once you have completed and paid for your order you will receive a confirmation email. This is a confirmation that your order has been received and not confirmation that it has been accepted. Your order constitutes an offer to buy from us. All orders are subject to acceptance by us. The order is only accepted once it has been despatched by us. Up until the point of despatch we reserve the right to decline the order and you have the option to cancel the order. Special order items such as whirlpool baths will require a special order form to be signed. Once these items have been produced to your specification the order cannot be cancelled.

3. Description of Goods

All images, specifications and descriptions are for guidance to the product only. We make every effort to ensure that the information is as accurate as possible but reserve the right to alter specifications without prior notice. No installation work should be booked or started before your goods have arrived and been checked. We cannot accept any liability for plumber/fitting costs due to late or faulty deliveries. All colours and finishes are displayed to the best likeness that can be achieved but variations in lighting, colour and print are applicable and may display slight variations. Any alterations made to products supplied are at your own risk and will invalidate any guarantee.

4. Availability and Delivery

Your order will be delivered by the date stated on your order confirmation. If no date is stated you will receive delivery no later than 7 days after the despatch date. All deliveries will be made to the door step. We are unable to deliver any product into the house or business. We recommend that if expecting larger items two able bodied persons are on site to assist with delivery and take the goods inside. If for any reason (narrow road, flight of stairs, obstruction) we will make delivery as close to the address as possible.

5. Prices and Payment

All prices quoted on our website are correct as at point of order, except where obvious error has occurred, and include VAT. We reserve the right to amend prices at any time but this will not affect any orders that have already been placed and accepted. If we are unable to accept any order due to a price change we will notify you of the price change before any order is despatched. The order will not be despatched until this price change is accepted. All goods must be paid for, including delivery charges (if applicable), before any goods can be dispatched. Payment must be made by credit or debit card. We accept most major cards including VISA, MASTERCARD and MAESTRO.

6. Returns

In the unlikely event that you have to return a product to us once you have received it you must inform us in writing within 14 days of the delivery date. This can be via letter, email or fax. Any shortages or damages to a delivery must be reported, in writing, within 72 hours of delivery. The ‘Returns Form’ must be downloaded and returned along with the product. If the product is simply no longer required we will happily agree to the product being returned as long as it is in its original packaging and fit for re-sale.  All delivery costs to return goods that are no longer required must be paid for before collection can be arranged. If you decide to arrange your own return of the product this is done at your own risk and a refund will not be given if the product arrives damaged, without the original packaging in clean and re-saleable condition. After 14 days we are unable to accept product back. If the product is being returned for a manufacturing fault please include as much information as possible regarding the issue in your written communication as we are often able to resolve any problems quickly and simply. If an item is damaged please contact our customer service team (01623 445003) and they will advise the best course of action.

7. Guarantees

All our products are covered by a 12 month guarantee unless specified otherwise. Individual manufacturers may specify longer guarantee periods and these guarantees are subject to the terms and conditions of the specific manufacturer. Please note that certain parts of a product have differing guarantees. For example, the seals on a shower enclosure will have a different guarantee period to the glass and profiles. This will be clearly noted where applicable.

8. Privacy Policy

Amazing Bathroom Supplies are dedicated and committed to protecting your privacy. We will ask you to enter personal information on our website. This information will be required when registering, ordering, signing up form promotions or competitions and newsletters. This also includes filling in personal information within the checkout section of our site. The web server will also collect information regarding your usage of our site. This is to improve our understanding of the users and to make improvements to the working of our website. Cookies will be used on our website. Cookies are small text files which are stored on the hard drive of your PC, tablet or phone each time you visit our website. These are essential to how our site works. You are able to disable cookies but this may limit the operation of our website on that device. The information stored in cookies is safe and anonymous. They do not contain any information that could personally identify you.

Your Rights

You may choose to restrict the collection or use of your personal information in the following ways:

• Under the Data Protection Act 1998 you may request the right to ask what personal data that we hold about you at any time, subject to a fee specified by law (currently £10)

• the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge

• the right to change your mind at any time regarding personal information for direct marketing purposes.

If you wish to exercise any of the above rights, please contact us using the contact details specified below. Amazing Bathrooms Supplies Unit 1a Oddicroft Lane Sutton-in-Ashfield Nottinghamshire NG17 5FS Email: sales@amazingbathroomsupplies.co.uk Tel: 01623 445003